Privacy Policy

Members of the H&B family of companies that collect and/or use customer information have agreed to the privacy practices in this Privacy Policy. The H&B family of companies includes Communications, Cable, and Video and the affiliated and subsidiary entities. These members are referred to in this Privacy Policy as “H&B” or “we.”

 

  •  IMPORTANT: When a customer signs up for certain H&B-offered services, the customer may agree to policies that address service-specific privacy practices. For example, H&B dial-up and DSL Internet service customers are subject to additional privacy practices.
  •  In the normal course of providing telecommu- nications services, H&B collects and maintains certain information about customer accounts. This information, when matched to a customer’s name, address, and calling or originating billing telephone number, is known as Customer Propri- etary Network Information (CPNI). • Examples of CPNI include information typically available from details on a customer’s monthly telephone bill — the type of line, technical char- acteristics, class of service, current telephone charges, long distance and local service billing record, directory assistance charges, usage data, and calling patterns.
  • We maintain CPNI to provide our customers with detailed and accurate billing information. We do not sell CPNI to unaffiliated third parties and abide by the federal and/or state CPNI rules that apply to all telecommunications carriers.
  •  When a customer subscribes to our local telephone service, we offer the customer the opportunity to request that his/her name, telephone number, and address not be published in directories or be made available through directory assistance.
  • We will not provide a customer’s personal information to unaffiliated third parties for the marketing of third-party products without our customer’s consent.
  • We will keep our customer’s personal informa- tion secure and confidential through safeguards such as secure encryption technology and by requiring the entry of usernames and passwords to access personal information.

 

Information we collect and use:

  • H&B collects and uses customer information such as name, address, and telephone number. Personal information, such as demographics, billing, payment and transaction information, including credit card numbers, account numbers, and/or Social Security numbers, may be com- bined with customer information.
  • We may use personal information to monitor our customers’ quality of service and/or to provide products and services.
  • We also use personal information to market and sell H&B-offered products and services.
  • We maintain and/or collect e-mail addresses from customers to provide product and service information and confirmation. E-mail addresses may be used for marketing H&B-offered prod- ucts and services.

Information we disclose to third parties:

  • We provide personal information to third parties solely in order to provide certain H&B-offered products and services. For example, we disclose customer personal information to long distance carriers and their affiliates solely in order to provide long distance services.
  • We may, where permitted by law, provide per- sonal information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for H&B-offered products and services.
  • We must disclose information, when requested, to comply with court orders, warrants, or subpoenas.  We will also share information when necessary to prevent unlawful use of communications services, when necessary to repair network outages, and when a customer dials 911 and information regarding their loca- tion is transmitted to a public safety agency.
  • Your name and number may also be transmitted and displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll- free 800, 888, 877, or 866 numbers.

Changes to this policy:

  • Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.
  • We reserve the right to update this Privacy Policy to reflect any changes.
  • Privacy Policy changes will be posted on our website at www.hbcomm.net.
  • If you have questions or concerns regarding this statement, you should contact us via e-mail at commentsquestions@hbcomm.net.

Do Not Call Policy

H&B Communications maintains the highest standards of ethical conduct in all its marketing activities and is committed to complying with all federal and state law.

No employee or agent of H&B Communications shall engage in telemarketing practices that violate the provisions of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or applicable state regulations. In performing its duties under these requirements, H&B Commu- nications provides a written copy of this Do Not Call Policy to all personnel or entities that make calls for telemarketing purposes on our behalf. In addition, we also provide training to all our busi- ness office personnel and any personnel engaged in any aspect of telemarketing on our behalf, to ensure that they are informed and knowledgeable in regard to the existence, use and maintenance of our “Do Not Call” list.

If you don’t want to receive sales calls from H&B Communications, you can ask us to place your telephone number on the H&B Communications “Do Not Call” list. In compliance with federal and state laws, upon your request, we’ll make a record in our files that you contacted us and we will immediately add your number to our “Do Not Call” list. Please allow up to 31 days for your telephone number to be removed from any sales programs that may be currently underway.

  • To add your telephone number to our “Do Not Call” list, you can make your request in writing to the address below or by calling 785-252-4000 or 1-800-432-8296. You should include your name, address and telephone number in your request. Attention: “Do Not Call” List Administrator H&B Communications PO Box 108 Holyrood, KS 67450
  • If you have multiple telephone numbers, please tell us all numbers that you want included on the “Do Not Call” list.
  • If your telephone number changes, you must give us your new information for your “Do Not Call” status to remain in effect.
  • Telephone numbers on our “Do Not Call” list will only be removed when they are disconnected and reassigned, or when you notify us to remove your number(s) from our “Do Not Call” list.
  • If you are on H&B Communication’s “Do Not Call” list, you won’t receive sales calls by anyone representing H&B Communications. However, we may still contact you for non-solicitation and non- telemarketing purposes, such as surveys, billing, and other service-related matters.

Please note that the H&B Communications “Do Not Call” list restricts marketing contacts from H&B Communications only, so you may continue to receive calls from other companies including affiliates of H&B Communications unless you also contact those other companies directly. However, to make this process easier, you can add your number to the National Do Not Call List by calling 1.888.382.1222 (TTY 1.866.290.4236), or going online at www.donotcall.gov.

 

Red Flag Rules

Identity thieves use people’s personally identifying information to open new accounts and misuse existing accounts, creating havoc for consumers and businesses. The Federal Trade Commission has established new Red Flag Rules which require financial institutions and creditors to assist con- sumers in preventing and alleviating theft. Based on the FTC definition of “creditor,” telecommuni- cations providers were brought under the umbrella of these rules. The rules went into effect in 2009.

 

“Red flag” means a pattern, practice or specific activity that indicates the possible existence of identity theft. Some examples of red flags would be an alert or notification from a consumer report- ing agency, law enforcement, customer, company employee, or victim of identity theft; presentation of suspicious documents; and suspicious activity related to a covered account.

 

H&B Communications has always protected its members’ accounts and the personal information contained therein. These new rules simply rein- force the security process with specific guidelines to follow. We’ve developed a written program that identifies and detects the relevant warning signs or “red flags” of identity theft. The program also describes the responses that would be taken by our staff if a red flag appeared. Please be assured that H&B Communications respects your right to privacy.