March 2020 Newsletter

H&B Communications is closely monitoring the COVID-19 situation and will do everything we can to protect the health and safety of our customers, our community, and our employees. We are following the current guidance from national, state, and local health authorities to ensure we are taking the appropriate actions.

Please review this important information related to COVID-19:

• Until further notice, our office lobby will be closed to the public and our customers. We are doing everything we can to help reduce the spread of COVID-19. If you need technical support, please call our 24/7 phone line at 1-877-595-8411. If you have any other questions, please call 785-252-4000. We appreciate your patience and understanding during this challenging time.
• Our eBilling and automatic bill pay services are a great way to pay your H&B Communications bill online without having to leave your home. If you’re not enrolled, call 785-252-4000 to get started. You can also pay your bill over the phone or bring your payment to our exterior drop box at 108 N Main.
• During service and installation appointments, you may notice our technicians wearing protective gear and using disinfectant wipes. They may also limit the number of people in the area. If anyone in your home is ill, the appointment will need to be rescheduled.
• We urge you to practice the personal precautions recommended by the CDC to help prevent illness. They include frequent hand washing, not touching your face, disinfecting surfaces, and social distancing. Go to www.cdc.gov for complete details. You can also get more information about COVID-19 from the World Health Organization at www.who.int.
• H&B Communications is one of many broadband and telephone service providers to sign the Keep Americans Connected Pledge. Promoted by the Federal Communications Commission, this pledge reads as follows: “Given the coronavirus pandemic and its impact on American society, our company pledges for the next 60 days to: (1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; (2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and (3) open its Wi-Fi hotspots to any American who needs them.”
• Let us know if your household needs an internet plan upgrade due to the increased demands of working from home and taking online classes. We understand how vital internet service is during these challenging times.

As the situation evolves, we will keep you updated on any changes to our business operations or customer services. Our primary concern remains the health of our community. Please do your part to fight back against COVID-19 and lessen its impact. We’re all in this together.

Stay safe out there!